End Of Month (EOM) FAQs. Here are some common questions that we get asked


Note: These answers reflect our understanding of how we expect offices to process sales. However, they may not fully align with the policies of any real estate group, and users should always consult with head office for confirmation when uncertain


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What do I do if my sale is not under the Current Sales tab?

Cant see your Sale in Current Sales? 

ANS: Open the Returns page and click on the Manual button, this will create a Manual Sale for you to add to your return. 


Missing rate card message?  

ANS. If you see a message that your office is missing its Rate card then contact head office and ask them to complete your Office rate card, as soon as your office has a rate card you can submit your Return.  

We are marketing our listings as a team – how do we report the sale?

ANS. If you are marketing your listings as a Team you will need to make sure that the sale shows all of the individual agents on the sale 

Incorrectly added Sale

ANS. Select the Current Return tab and the sale you want to Remove.  Return use the Remove button to remove the sale from your Current Return. 

Rentals

Rental returns are NOT included in the Awards calculation

Help I have completely ‘stuffed up’ my office return!

ANS. If you need to reverse your Return .. contact head office and request that your return is Reversed – only the most recent return can be reversed. 

What do I do if an Agent has left our company?

ANS. You still report on the Sale as you would normally, but remove the Agent from the sale and allocate their share to another agent. 

How do I remove a Sale from the Current Sale list?

If you see a Sale that you have already filed a return for appear in this list, use the Hide button to remove the sale.

Does processing my Sales in the OSL Office help?

ANS. Yes, Sales processed in the OSL Sales module will automatically appear in your Current Sales list. Select each sale and the Add button to move your Sale to the Current Return.


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